Transfer rates are much slower with USB 3.0. Q: Will my storage device’s USB 3.1 Gen 2 port work with my computer’s USB 3.0 port?Ī: Yes, the device is compatible with USB 3.0 ports, however, the product does not include a cable with a USB Type A connector. Problem: I have an older computer with USB 3.0 (Type A) ports.
Q: Are there other USB devices connected to the same port or hub?Ī: Disconnect other USB devices and see if the hard drive's performance improves.
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.Q: Are both ends of the USB cable firmly attached?Ī: Review troubleshooting tips for cable connections below: All users Problem: My file transfers are too slow. For additional support resources, go to LaCie customer support. For help setting up and using your LaCie hard drive, review the frequently asked questions below.
